Conditions for refunding payments for ALTCONN services. This document applies together with the Terms of Service.
If you could not connect
If you were unable to connect to the service's places of connection during the paid period, the payment is returned in full. A request is accepted after the paid period has ended as well.
If the service was working
If there were connections on your key and the total volume of data passed exceeded 15 MB, the service is treated as delivered for the days already spent. The payment for the remaining days of the paid period is returned, in proportion to the tariff's term.
A volume of 15 MB or less does not count as use of the service.
Tariffs with a traffic limit
If a tariff sets a limit on the volume of data passed, the service is treated as delivered in full once that volume is reached. The payment is not returned, however many days of the paid period remain.
Promotional tariffs
Tariffs marked as promotional are non-refundable. The exception is a case where you could not connect and the service did not remove the cause: the payment is then returned in full.
A subscription granted by a promo code or as a trial was not paid for and is not refundable.
How to request a refund
A request is submitted in the service's Telegram bot: the /support command or the "Support" button. State the date and the payment method in your request. How the refund is made is determined while the request is considered.
The service has no other channel for requests.
The subscription on a refund
When a payment is returned, the days it added are taken off the subscription. A trial, promo code days and other payments are kept.
If the subscription's term has passed once those days are taken off, the subscription ends and the keys stop working.
Changes
The edition in force is published on this page. Changes do not apply to requests submitted before publication.